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Customer Relations

Customer Relations:

We are available:

Monday - Friday 
7:30 am – 6:00 pm EST

1-855-475-2300, Ext. 2337
Send written correspondence to:

Customer Relations
4540 Richmond Road
Warrensville Heights, OH 44128

or you may email us by completing the form below:


Frequently Asked Questions

  • What is Heinen's coupon or rain check policy? Click to view our Coupon Policy or Rain Check Policy.
  • What are Heinen's store hours, locations, and phone numbers? Click to view all of our Store Locations.
  • Does Heinen's offer catering? Yes. Click here for more information.
  • May I view your party trays online? Yes. Click to view more on our Catering and Party Trays.
  • Does Heinen's offer gift baskets? Yes. Please contact any of our stores and they can help design a fruit or gift basket for you.
  • How do I apply for employment at Heinen's? Click here for Career Opportunities.
  • Who do I contact for a donation? Click to view our Donation Policy. 
  • Does Heinen's offer online shopping or shipping of product? Sorry we do not offer these services.
  • Do you want to know if Heinen's carries a specific product? The fastest way is to contact the Heinen's store nearest you. Click Here for Store Locations, or complete our comment card below
  • I am a vendor and would like Heinen's to consider my product, whom do I contact? Please contact our receptionist at 1-855-475-2300 Ext 0. She will be more than happy to give you the buyers name, phone number and email address.
  • Does your store have Western Union, Money orders, or cash employment or government checks? No, we do not offer these services.
  • Do you accept the Ohio Direction card or the Illinois Link card? Yes, we accept both cards.
  • Where can I find Heinen's on Facebook, Twitter, Instagram or Pinterest? Click to find us on Facebook, Twitter, Instagram and Pinterest.
  • How do I know if a product I purchased has been recalled? Please contact your local Heinen's store.
  • What does BOGO mean? It means Buy One Get One free.

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We're Heinen's Grocery Stores, a Cleveland, OH based family-owned grocery store established in 1929. Focused on quality meats, fresh market produce and superior customer service, we make grocery shopping something to smile about. Serving the Northeast Ohio and Greater Chicago areas.