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Heinen’s COVID-19 FAQ

We want to ensure we answer your questions and explain how we're serving our customers, associates, suppliers and communities. The information we’ve provided is based on what we know today and may be updated during this rapidly changing situation.
 

Face Coverings

Is Heinen’s requiring face coverings?

Ohio Stores:
We strongly encourage customers to wear a face covering while shopping in our Ohio stores. Face coverings are required for Heinen’s associates and partners such as vendors, contractors and Instacart shoppers. 

Illinois Stores:
In compliance with the Illinois Governor’s order, customers are required to wear a face covering while shopping in our stores.  This requirement applies to individuals over the age of two who are able to medically tolerate a mask or face covering. Face coverings are required for Heinen’s associates and partners such as vendors, contractors and Instacart shoppers. 


Our Commitment to Serving Our Customers

Is Heinen’s planning to remain open?
Our doors remain open and our associates are committed to continuing to serve our customers. 

Will Heinen’s open earlier or close later?
Effective immediately, we will be temporarily modifying our hours at every Heinen's location to 8 a.m. to 7 p.m., Monday through Saturday. All locations will be open from 8 a.m. to 6 p.m. on Sundays.

Will Heinen's offer special hours for seniors or immunocompromised individuals?
We would like to respectfully ask you to help us provide a special window between 8 and 9 a.m. every day for seniors or those who may be immunocompromised to shop first. We ask everyone else to please consider shopping with us after 9 a.m. We recognize everyone has different circumstances. But we hope we can work together as neighbors in our communities to honor this request. We appreciate your understanding and support.

 

Product Availability

When are you receiving more product?
We are working with our suppliers to replenish product as quickly as possible. We have no reason to expect long-term shortages for the vast majority of our products, but we may experience sporadic product shortages.

What is Heinen’s doing to ensure product availability?
We have implemented temporary purchase limits on high-demand products. Look for signage in-store for specific quantity restrictions.

Will Heinen's be offering rain checks? 
To allow us to focus on the health and safety of our customers, we will not be offering rain checks until further notice.

 

Store Occupancy Limits (Ohio only)

Will Heinen's be limiting the number of customers allowed in a store?
Effective Tuesday, April 6, to further ensure the safety of our customers and associates, all Heinen's locations in Ohio will be limiting the number of customers in our stores at one time. The number permitted will vary based on the size of the store. In addition, there will be one designated point of entrance/exit at each store.



Returns

Is Heinen's currently accepting returns?
To mitigate risk, we will not be accepting returns or issuing refunds at this time. All sales are final.



Health and Safety

What is Heinen’s doing to ensure the health and safety of its customers and associates?

  • All self-service food stations will be closed until further notice, including the salad, olive and hot soup bars, as well as self-serve bakery stations.
     
  • All seating and café areas are now closed to customer use.
     
  • Beer and kombucha on tap, wine cruvinet stations, wine and beer by the glass and growlers will not be available at this time.
     
  • Out of respect for our associates and other customers, we ask that you please practice social distancing while shopping in our stores.
     
  • We are reinforcing our already stringent sanitation efforts in our stores, distribution centers, manufacturing facility and main office.
     
  • We are asking associates to stay home if they feel unwell and are supporting them financially to enable this.
     
  • For the safety and protection of our customers and associates, we are temporarily suspending the use of reusable bags.
     
  • We have installed plexiglass shields at our registers. 
     

What is Heinen’s doing to increase sanitation efforts?
In addition to our already strict sanitation and food safety standards, we’ve put in place additional resources dedicated to cleaning at each store.

How is Heinen’s enforcing social distancing in its stores?
We have posted signs and floor markings to encourage the practice of social distancing, consistent with the recommendations from the governors of Illinois and Ohio.

How is Heinen’s supporting its associates?
We are also temporarily modifying our hours at every location to help provide some relief to our associates, who are working tirelessly to sanitize, restock shelves and provide the top-notch service you expect from Heinen’s. 


Will Heinen’s continue to have classes and events?
We are canceling all customer events of any size until further notice.

Will Heinen’s continue to have food and beverage sampling in the store?
We have stopped all product demonstrations until further notice, including demonstrations by Heinen’s associates and external vendors.

Does Heinen's offer contactless payment?
Yes, we accept more than 30 forms of contactless payment. From Apple Pay to Google Pay, it’s easier than ever to purchase your groceries touch-free. Learn more here.


 

Grocery Delivery and Curbside Pickup

Are delivery and curbside pickup still available?
Yes. However, we are aware of the challenges our delivery partner, Instacart, is facing with longer-than-normal delivery times due to increased demand. We appreciate your understanding as we navigate this together.

 

Employment

Is Heinen's currently hiring?
Heinen's is currently hiring for temporary and permanent placement at all locations. We have immediate openings in our stores, warehouses and manufacturing facility. Click here to view openings and apply.

 

More Information

Where can I find more information about the virus/how to protect myself?
For more information, we recommend visiting the CDC'sOhio Department of Health's and Illinois Department of Public Health's COVID-19 information pages.

 

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