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Policies and Privacy Statement

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Please use the links below to view the Heinen's Policies and Privacy Statement:

View Heinen's Privacy Statement
View Heinen's Coupon Policy
View Heinen's Rain Check Policy
View Heinen's Return Policy
View Heinen's Ad Disclaimer
View Heinen's Donation Policy
View Heinen's Solicitation Policy


Privacy Statement

Heinen's is committed to protecting your privacy. This Privacy Policy explains our data processing practices and your options regarding the ways in which your personal data is used. If you have requests concerning your personal information or any questions please contact us at or 1-855-475-2300 Ext 2337.

Please note that the practices of Heinen's, its affiliates, and agents, with respect to data collected and used by Heinen's in connection with this website and all other websites of Heinen's and its affiliates with links to this policy are governed by this online privacy policy (“Privacy Policy”) as amended from time to time, and not the privacy policy in effect at the time the data was collected. Please regularly review our Privacy Policy.

If you have objections to the Privacy Policy, you should immediately discontinue use of the Site and the Products and Services enabled by the Site.

Information Collected

Heinen's collects the details provided by you on registration together with information we learn about you from your use of our service and your visits to our web site and other sites accessible from them. We also collect information about the transactions you undertake including details of payment cards used.

We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback or completing profile forms. We also monitor customer traffic patterns and site usage which enables us to improve the services we provide.

Access to Retail Loyalty Card information

We will access the information recorded through the use of your retailer loyalty program to help us improve our services, target advertising and make our communications to you more relevant.

For instance, if you use our online grocery service, whenever you buy products at your local grocery store using your loyalty card, we can automatically add it to your "favorite products" list for the online service.

Use of Your Information and Your Preferences

We will use your information to provide and personalize our service. We will also use your contact details to regularly communicate with you. We may use your information to send you offers and news from Heinen's and services or those of other carefully selected companies which we think may be of interest to you. We may contact you by post, email, telephone or fax for these purposes.

Once you have registered to use, you will be provided with access to a "Preferences" page that will allow you to tailor our commercial communications to your preferences.

To change your preferences simply click "Sign In" on the top menu bar. Once you have signed in you will see a "Preferences" link on the menu bar. Click "Preferences" and a page will load titled "Update Registration". If you do not want to receive commercial communications from us, please select your choices by using the boxes available on that page.

We like to hear your views to help us improve our service. From time to time, we may contact you by post, email, telephone or SMS to ask your opinions. Again, if you do not want to be contacted for this purpose, please make your choice on the "Preferences" page.

Please note that there may be instances where it may be necessary for us to communicate with you, in any event, for administrative or operational reasons relating to our service.

Disclosures of Your Information

Your information may be used by all of Heinen's companies. We will never pass your personal data to anyone else, except for any successors to our business and the suppliers that process data on our behalf both in the US and abroad. We may also use and disclose non-personally identifiable information for marketing programs, advertisers and partners.

Heinen's displays targeted advertisements based on personal information. Advertisers (including ad serving companies) may assume that people who interact with, view, or click targeted ads meet the targeting criteria—for example, women ages 18-24 from a particular geographic area.

Heinen's does not provide any personal information to the advertiser when you interact with or view a targeted ad. However, by interacting with or viewing an ad you are consenting to the possibility that the advertiser will make the assumption that you meet the targeting criteria used to display the ad.

We may transfer information about you if Heinen's is acquired by or merged with another company. In this event, Heinen's will notify you before information about you is transferred and becomes subject to the different privacy policy by updating this page.

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Heinen's terms of use, or as otherwise required by law.

Other Web Sites

Our web site may contain links to other web sites which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.


"Cookies" are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. Heinen's uses cookies for a number of purposes, for instance, to enable us to simplify the logging on process for registered users, to help ensure the security and authenticity of registered users, target advertising, to provide the mechanisms for online shopping and to enable traffic monitoring.

We use both session ID cookies and/or persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's “help” file. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site.

Most browsers allow you to turn off the cookie function. If you want to know how to do this please look at the help menu on your browser. As described above this will restrict the online Heinen's services you can use.

Click here to opt-out of targeted advertising through our partner Double Click:

Clear Gifs (Web Beacons)

We use clear gifs on our sites from Google Analytics, Double Click DART and Quantcast and other 3rd party vendors. This enables us to gauge the effectiveness of our services and marketing programs and ad targeting.

Mobile Device Unique Identifier

When connecting to Heinen's via a service provider that uniquely identifies your mobile device, Heinen's may receive this identification and use it to offer extended services and/or functionality. Certain Heinen's services may require our collection of your phone number. We may associate that phone number to the mobile device identification information. However, we will not use that phone number or share your number for the use of telemarketing.

Physical Location

When you download our mobile applications, Heinen's obtains your consent to use the information for pinpointing technology such as GPS and cell tower information. Heinen's may use and store this information, in combination with other location-based information such as IP address, billing postal code provided by your carrier or registration location, to provide enhanced location-based services, serve location-targeted advertising, search results, and other content.


The security of your personal information is very important to us. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt that information using secure socket layer technology (SSL). Once we received the data it is immediately re-encrypted prior to storage. By default, payment card data is permanently destroyed within 91 days of submission.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Changes in This Privacy Statement

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here.

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Heinen's Coupon Policy

Manufacturers Coupons


  • Company Name or logo must be displayed on the coupon
  • Barcode (UPC/GS1) must be visible so it can be scanned
  • The expiration date must be visible
  • Heinen's accepts one coupon per item
  • Heinen's does not double or triple coupons

Internet Coupons



  • Company name or logo must be displayed on the coupon
  • The wording "Manufacturer's Coupon" must be present on the front of the coupon
  • Barcode (UPC/GS1) must be visible so it can be scanned
  • The expiration date must be visible
  • Internet coupons are only accepted up to $3.00
  • We do not accept internet coupons for FREE products
  • Photocopies and scanned coupons are not accepted
  • We accept only one coupon per item but will accept up to two coupons on like products (example: if you purchase two bottles of detergent you may use one coupon per bottle). If a third is purchased, no internet coupon can be used, but a conventional paper manufacturers coupon can be used on the third item

Mobile Coupons



  • Currently, Heinen's does not accept coupons or preferred cards loaded onto a mobile device. (cell phones, smartphones, iPads, etc.)

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Heinen's Raincheck Policy

  • To allow us to focus on the health and safety of our customers, we will not be offering rain checks until further notice.
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    Heinen's Return Policy

    • To mitigate risk, we will not be accepting returns or issuing refunds at this time. All sales are final.
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      Heinen's Ad Disclaimer

    • No rainchecks will be offered at this time.
    • We reserve the right to limit quantities
    • None sold to vendors
    • Not responsible for typographical or photographic errors
    • Not all items available at all stores
    • Check out all weekly specials in-store

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    Heinen's Donation Policy

    Heinen’s is proud of being a good corporate citizen.

    We know that charitable donations are part of being a good neighbor and we are proud that Heinen’s annual donations compares quite favorably to similar size companies. 

    Because we are a very visible member of many area communities, Heinen’s receives thousands of donation requests annually.  In order to review the many types of requests, we have developed criteria and a procedure to help us best serve those in need of our assistance.

    Please take a moment to review the outlined criteria for a donation:

    • Heinen’s will only donate to non-profit (501-3C) charitable organizations that are located in the general Cleveland, Ohio and Chicago, Illinois areas
    • Heinen’s supports over 450 local schools through our Teaming Up For Education Program which is a Tasteful Reward member benefit.  Tasteful Reward members can select an area school and Heinen’s will donate up to 1% of their eligible purchases from September through April each school year to the chosen school.  A donation is sent to qualifying schools every May
    • Heinen’s donates small amounts of money or product to a large number of qualifying local organizations and larger monetary amounts to only a small, select group of local organizations
    • Heinen’s does not donate to individuals for their pursuit of personal goals or tragedies. Instead, we give to supporting organizations that in turn help those in need. 
    • All donation requests must be in writing, preferably on the organization’s letterhead, include your Heinen’s Tasteful Rewards Customer Card number .

    Your request should be emailed, to, e-faxed to 216-803-5709 or mailed to:

    Heinen’s Inc.
    Attn: Donations Department
    4540 Richmond Road
    Warrensville Heights, Ohio  44128

    • Heinen’s will respond to all requests in writing within 15 days of receipt. 

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    Heinen's Solicitation Policy

    Heinen’s does not permit solicitation anywhere on our property. This includes the distribution of fliers, handouts, setting up tables, selling candy, flowers or pins, or a monetary or product collection of any type. In the counties near our Cleveland Ohio stores, an exception has been granted for the Girl Scouts and Boy Scouts annual cookie and popcorn drive.

    For further information pertaining to the Girl Scouts and Boy Scouts drive in Cleveland, please contact Heinen’s Customer Relations department at:

    Customer Relations
    4540 Richmond Road
    Warrensville Hts, Ohio 44128
    1-855-475-2300, Ext 2337

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