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COVID-19 FAQ

We want to ensure we answer your questions and explain how we’re serving our customers and associates.

Face Coverings

Is Heinen’s requiring face coverings? 

Ohio Stores: 
For the safety of customers and associates, all customers over 10 years of age are required to wear a face covering over the nose and mouth while shopping in Heinen’s stores—no exceptions.

Heinen’s offers delivery and curbside pickup (where available) as an alternative option to in-store shopping.

Face coverings are also required for Heinen’s associates and partners such as vendors, contractors and Instacart shoppers.    

Illinois Stores: 
For the safety of customers and associates, all customers over 2 years of age are required to wear a face covering over the nose and mouth while shopping in Heinen’s stores—no exceptions.

Heinen’s offers delivery and curbside pickup (where available) as an alternative option to in-store shopping.

Face coverings are required for Heinen’s associates and partners such as vendors, contractors and Instacart shoppers.  

Our Commitment to Serving our Customers

What are Heinen’s store hours? 

All Heinen’s locations are open 8 a.m. to 8 p.m., Monday through Friday. All locations are open from 8 a.m. to 7 p.m. on Saturday and Sunday. 

Will Heinen’s offer special hours for seniors or immunocompromised individuals? 

We would like to respectfully ask you to help us provide a special window between 8 and 9 a.m. every day for seniors or those who may be immunocompromised to shop first. We ask everyone else to please consider shopping with us after 9 a.m. We recognize everyone has different circumstances. But we hope we can work together as neighbors in our communities to honor this request. We appreciate your understanding and support. 

Will Heinen’s be limiting the number of customers allowed in a store? 

To further ensure the safety of our customers and associates, all Heinen’s locations will be limiting the number of customers in our stores at one time. The number permitted will vary based on the size of the store.

Returns & Rainchecks

Is Heinen’s currently accepting returns or rainchecks? 

Please contact your store of purchase for return information. Rainchecks are temporarily suspended.

More Information

Where can I find more information about the virus/how to protect myself? 

For more information, we recommend visiting the CDC’s, Ohio Department of Health’s and Illinois Department of Public Health’s COVID-19 information pages. 

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