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Heinen's Grocery Delivery

Considerations for Online Orders:

We recognize grocery delivery and pickup have quickly become vital parts of our services during these unprecedented times. We are committed to getting you the groceries and essentials you need and, as a result, have grown our partnership with Instacart dramatically in this very short period.

Both Heinen’s and Instacart have seen record numbers of pickup and delivery orders, and we are working hard to ensure we can reliably serve you.

If you are unable to secure a delivery time for your order, we recommend you check back frequently as pickup and delivery windows may fluctuate throughout the day based on shopper availability. We also recommend you choose any preferred replacements in advance to help your shopper get what you need.

Due to heightened customer support needs, Instacart has moved to live chat in-app and on the website to answer questions or address any issues related to your order. When starting a chat, please be as descriptive and thorough as possible and an Instacart Care team member will help as soon as possible.

To provide you with some additional guidance on how to use Instacart’s support functionality, Heinen’s has created the following user guides:

Customer Support in Mobile App

Customer Support on Desktop

From all of us at Heinen’s and Instacart, thank you in advance for your patience and understanding.


Easy online shopping, quick home delivery of groceries

Making time for grocery shopping with a busy schedule is difficult. That's why we've partnered with Instacart for a simple and truly time-saving solution — groceries ordered online and delivered right to your home.

Grocery delivery is currently available throughout the Cleveland area and near our Chicago stores.


Here's how it works:

 

Shop for Fresh Groceries Online

Order Heinen's fresh produce, meat, seafood, prepared foods and more from your local store, using your computer or mobile device.

Instacart app on iphone

Instacart Personal Shopper

Your Personal Shopper Does the Rest

Instacart's Personal Shoppers go out of their way to carefully select the items on your list and will follow your optional notes that detail exactly what you're looking for. Need to make a change to your order? Simply send a message to your shopper!

Groceries Delivered to Your Doorstep

Your order will be delivered to your doorstep in as little as two hours or whenever you schedule it to be dropped off.

Grocery Delivery in Cleveland & Chicago

Curbside Pickup available at select Heinen's

Curbside Pickup Available at Select Locations

In a hurry? Get groceries to go by ordering online and picking up curbside!

Currently available at the following locations: Shaker Heights, Rocky River, Avon, University Heights, Mentor, Bainbridge, Brecksville, Strongsville, Mayfield Village, Willoughby and Downtown Cleveland

 

 

Want to know more about Heinen's grocery delivery program powered by Instacart? Visit our FAQ page for additional information regarding delivery fees, forms of payment, Instacart's personal shoppers and more.


Get Heinen's Delivered in Cleveland and Chicago

Shop Heinen's online