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FAQs

Weekly Ad

How do I see what’s on sale?

Our weekly ad can be found right here on our website! Simply click the button below, or check out the link at the top of our page to see our latest promotions.

I see the word BOGO in the ad, what does this mean?

BOGO is our shorthand for buy one, get one. Purchase one product, get another free!

Do I need a Tasteful Rewards card to get the promoted price on your weekly ad items?

Although the weekly ad items don’t require a Tasteful Rewards card, using this card gets you savings on additional items every week as well as personalized rewards and offers throughout the year. For more information, check out our Tasteful Rewards program.

Tasteful Rewards Program

What is Tasteful Rewards?

The Tasteful Rewards program is our customer loyalty program, rewarding you for shopping with Heinen’s. Gain access to special weekly promotions, personalized promotions and much more. For more information, and to sign up, simply click the link below.

I lost my Tasteful Rewards card. How do I get a new one?

You have a few options if you lost your card:

1. Stop by the Customer Service booth at any store, and request a replacement.

2. Contact Heinen’s Customer Relations, anytime between 8:00 am – 5:00 pm EST, at 1-855-475-2300, Ext 2337 to request a replacement.  

3. Simply use your phone number on file at checkout, which is linked to your account.

It seems my friends are getting Tasteful Rewards personalized promotions and I am not getting any. Why is this?

We want to ensure we can communicate these personalized rewards to you, so we ask that you provide your email address and opt-in to receive reward notifications in order to be eligible for these rewards.

My friends received personalized Tasteful Rewards this week and I didn’t get any. I have received them before, why am I missing out?

Since our rewards are personalized, every customer receives a completely unique set of offers. That may mean that some customers get offers that look different than others, and some customers may not get an offer at the same time. Don’t worry, we send out offers all the time! Be on the lookout in your inbox for your next set of great personalized promotions.

I am not interested in the personalized offers I received. Can I get something else instead?

Unfortunately, we don’t allow for offer transfer. However, we send offers regularly, so be on the lookout for the next set in your inbox!

My personalized offer did not work at the register. What should I do?

We are so sorry! Sometimes, technology moves faster than we do. If you notice this while you are at the store, feel free to stop up at the Customer Service booth, and we will get this quickly resolved! If you realize this at home, bring your receipt back on your next shopping trip and we will be sure to reimburse you.

Grocery Delivery

How do I get groceries delivered from Heinen’s?

Our grocery delivery service makes it easy to get the products you love without leaving the comfort of your home. You can place an order online, just click below to get started!

Can I order my groceries ahead and pick them up from Heinen’s?

Absolutely! We’ll prepare your order and have it ready when you arrive at your Heinen’s location. You’ll never even have to leave the car, just click below to get started.

Does Heinen’s ship products to other parts of the country?

We appreciate the love for Heinen’s products we get from across the country. Unfortunately, we do not ship our products at this time.

Direction Card

Does Heinen’s accept the Direction Card?

Heinen’s accepts the Direction Card for Illinois, Ohio and Wisconsin.

Employment Verification

Who do I contact for Heinen’s employment verifications?

Please call 1-855-475-2300, and select option number two for employment verifications.

Human Resources

I have a Human Resources or Payroll related question. Where should I go?

Please call 1-855-475-2300 and select option number for human resources and payroll related inquiries.

Social Media

Where can I follow Heinen’s on Social Media?

Heinen’s would love for you to join us on all of our social media platforms!

Catering

Does Heinen’s offer catering

Yes! Heinen’s offers many catering options, from party trays to fruit trays and cheese selections. For more information, check out our Entertaining page.

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