FAQs

The Tasteful Rewards program is our customer loyalty program, rewarding you for shopping with Heinen’s. Gain access to special weekly promotions, personalized promotions and much more. For more information, and to sign up, simply click the link below.

You have a few options if you lost your card:

1. Stop by the Customer Service booth at any store, and request a replacement.

2. Contact Heinen’s Customer Relations, anytime between 8:00 am – 5:00 pm EST, at 1-855-475-2300, Ext 2337 to request a replacement.  

3. Simply use your phone number on file at checkout, which is linked to your account.

We want to ensure we can communicate these personalized rewards to you, so we ask that you provide your email address and opt-in to receive reward notifications in order to be eligible for these rewards.

Since our rewards are personalized, every customer receives a completely unique set of offers. That may mean that some customers get offers that look different than others, and some customers may not get an offer at the same time. Don’t worry, we send out offers all the time! Be on the lookout in your inbox for your next set of great personalized promotions.

Unfortunately, we don’t allow for offer transfer. However, we send offers regularly, so be on the lookout for the next set in your inbox!

We are so sorry! Sometimes, technology moves faster than we do. If you notice this while you are at the store, feel free to stop up at the Customer Service booth, and we will get this quickly resolved! If you realize this at home, bring your receipt back on your next shopping trip and we will be sure to reimburse you.

Let Heinen’s do the shopping for you! You can place an order on shop.heinens.com or download our new mobile app!

Absolutely! We’ll prepare your order and have it ready when you arrive at your Heinen’s location. You’ll never even have to leave the car. Place an order on shop.heinens.com or download our new mobile app!

We appreciate the love for Heinen’s products we get from across the country. Unfortunately, we do not ship our products at this time.

Curbside pickup is currently available at the following stores:

• Aurora
• Avon
• Bay Village
• Bainbridge
• Brecksville
• Chardon
• Downtown Cleveland
• Mayfield Village
• Middleburg Heights
• Mentor
• Pepper Pike
• Rocky River
• Shaker Heights
• Strongsville
• Twinsburg
• University Heights
• Willoughby
• Bannockburn
• Lake Bluff

Delivery is available in areas near Heinen’s stores in Cleveland and Chicago. Make sure you have “Delivery” selected in the shopping context area at the top of the page and then enter your address to confirm that we deliver to you.

Our delivery fee is $9.95 per order, with a minimum order of $30.

Delivery slots are available during the below hours:

Monday through Friday: 9 am to 7 pm

Saturday through Sunday: 9 am to 6 pm

No, there is not an age requirement for accepting a delivery.

Please note – if your order contains alcohol, you must be 21 years or older to accept the delivery, and a valid ID is required.

Yes, you are able to tip your delivery driver through the app or online website during checkout.

Delivery is available in areas near Heinen’s stores in Cleveland and Chicago. Make sure you have “Delivery” selected in the shopping context area at the top of the page and then enter your address to confirm that we deliver to your area.

Heinen’s Bainbridge is piloting self-checkout as another option for customers. A Shopper Assistant will be available to help customers who may have questions about scanning items or completing their transaction.

• Heinen’s self-checkouts are cashless. We will not offer a “cash back” option at this time.
• Gift cards and EBT will be accepted. To purchase alcohol, a valid ID is required.

Heinen’s accepts the Direction Card, also known as EBT or SNAP benefits for Illinois, Ohio and Wisconsin for in-store shopping only. 

Please call 1-855-475-2300, and select option number two for employment verifications.

Please call 1-855-475-2300 and select option number for human resources and payroll related inquiries.

Heinen’s would love for you to join us on all of our social media platforms!

Yes! Heinen’s offers many catering options, from party trays to fruit trays and cheese selections. For more information, check out our catering guide.

We just installed cart corrals as an additional convenience for customers at select stores. Customers can now take their cart to their car and then return it to the nearest cart corral.

We’ll continue to offer parcel pickup as a free service! Customers may select a parcel number and pull up to the pickup lane.

We want to give our customers options. Some people prefer to load & go on their own. This is just one more way Heinen’s is committed to delivering the best shopping experience!

While we recently changed our no carts in the parking lot policy for some of our stores, select stores did not have sufficient space in the parking lot to allow cart corrals.

We are not sure but will continue to evaluate how carts might work in smaller parking lots.