How do I see what’s on sale?
Our weekly ad can be found right here on our website! Simply click the button below, or check out the link at the top of our page to see our latest promotions.
I see the word BOGO in the ad, what does this mean?
BOGO is our shorthand for buy one, get one. Purchase one product, get another free!
Do I need a Tasteful Rewards card to get the promoted price on your weekly ad items?
Although the weekly ad items don’t require a Tasteful Rewards card, using this card gets you savings on additional items every week as well as personalized rewards and offers throughout the year. For more information, check out our Tasteful Rewards program.
Can a customer get a Heinen’s raincheck for an online order?
No. Rainchecks are limited to Heinen’s in-store purchases only.
Tasteful Rewards Program
What is Tasteful Rewards?
The Tasteful Rewards program is our customer loyalty program, rewarding you for shopping with Heinen’s. Gain access to special weekly promotions, personalized promotions and much more. For more information, and to sign up, simply click the link below.
I lost my Tasteful Rewards card. How do I get a new one?
You have a few options if you lost your card:
1. Stop by the Customer Service booth at any store, and request a replacement.
2. Contact Heinen’s Customer Relations, anytime between 8:00 am – 5:00 pm EST, at 1-855-475-2300, Ext 2337 to request a replacement.
3. Simply use your phone number on file at checkout, which is linked to your account.
It seems my friends are getting Tasteful Rewards personalized promotions and I am not getting any. Why is this?
We want to ensure we can communicate these personalized rewards to you, so we ask that you provide your email address and opt-in to receive reward notifications in order to be eligible for these rewards.
My friends received personalized Tasteful Rewards this week and I didn’t get any. I have received them before, why am I missing out?
Since our rewards are personalized, every customer receives a completely unique set of offers. That may mean that some customers get offers that look different than others, and some customers may not get an offer at the same time. Don’t worry, we send out offers all the time! Be on the lookout in your inbox for your next set of great personalized promotions.
I am not interested in the personalized offers I received. Can I get something else instead?
Unfortunately, we don’t allow for offer transfer. However, we send offers regularly, so be on the lookout for the next set in your inbox!
My personalized offer did not work at the register. What should I do?
We are so sorry! Sometimes, technology moves faster than we do. If you notice this while you are at the store, feel free to stop up at the Customer Service booth, and we will get this quickly resolved! If you realize this at home, bring your receipt back on your next shopping trip and we will be sure to reimburse you.
Curbside & Delivery
How do I get groceries delivered from Heinen’s?
Let Heinen’s do the shopping for you! You can place an order on shop.heinens.com or download our new mobile app!
Can I order my groceries ahead and pick them up from Heinen’s?
Absolutely! We’ll prepare your order and have it ready when you arrive at your Heinen’s location. You’ll never even have to leave the car. Place an order on shop.heinens.com or download our new mobile app!
Does Heinen’s ship products to other parts of the country?
We appreciate the love for Heinen’s products we get from across the country. Unfortunately, we do not ship our products at this time.
What stores is Curbside Pickup available at?
Curbside pickup is currently available at the following stores:
- Bay Village
- Downtown Cleveland
- Mayfield Village
- Middleburg Heights
- Pepper Pike
- Rocky River
- Shaker Heights
- University Heights
- Lake Bluff
What areas/cities does Heinen’s deliver to?
Delivery is available in areas near Heinen’s stores in Cleveland and Chicago. Make sure you have “Delivery” selected in the shopping context area at the top of the page and then enter your address to confirm that we deliver to you.
What are the fees for delivery?
Our delivery fee is $9.95 per order, with a minimum order of $30.
What days and times is delivery available?
Delivery slots are available during the below hours:
Monday through Friday: 9 am to 7 pm
Saturday through Sunday: 9 am to 6 pm
Is there an age requirement for accepting the delivery?
No, there is not an age requirement for accepting a delivery.
Please note – if your order contains alcohol, you must be 21 years or older to accept the delivery, and a valid ID is required.
Are tips accepted for delivery drivers?
Yes, you are able to tip your delivery driver through the app or online website during checkout.
Why isn’t delivery an option for me?
Delivery is available in areas near Heinen’s stores in Cleveland and Chicago. Make sure you have “Delivery” selected in the shopping context area at the top of the page and then enter your address to confirm that we deliver to your area.
Is Self-Checkout available at Heinen’s?
Heinen’s Bainbridge is piloting self-checkout as another option for customers. A Shopper Assistant will be available to help customers who may have questions about scanning items or completing their transaction.
- Heinen’s self-checkouts are cashless. We will not offer a “cash back” option at this time.
- Gift cards and EBT will be accepted. To purchase alcohol, a valid ID is required.
Does Heinen’s accept the Direction Card?
Heinen’s accepts the Direction Card, also known as EBT or SNAP benefits for Illinois, Ohio and Wisconsin for in-store shopping only.
Who do I contact for Heinen’s employment verifications?
Please call 1-855-475-2300, and select option number two for employment verifications.
I have a Human Resources or Payroll related question. Where should I go?
Please call 1-855-475-2300 and select option number for human resources and payroll related inquiries.
Where can I follow Heinen’s on Social Media?
Heinen’s would love for you to join us on all of our social media platforms!
Does Heinen’s offer catering?
Yes! Heinen’s offers many catering options, from party trays to fruit trays and cheese selections. For more information, check out our catering guide.
Can customers take their cart into the parking lot?
We just installed cart corrals as an additional convenience for customers at select stores. Customers can now take their cart to their car and then return it to the nearest cart corral.
Will Heinen’s still offer parcel pickup?
We’ll continue to offer parcel pickup as a free service! Customers may select a parcel number and pull up to the pickup lane.
Why is Heinen’s making this change?
We want to give our customers options. Some people prefer to load & go on their own. This is just one more way Heinen’s is committed to delivering the best shopping experience!
Why doesn’t my Heinen’s allow carts in the parking lot?
While we recently changed our no carts in the parking lot policy for some of our stores, select stores did not have sufficient space in the parking lot to allow cart corrals.
Will the policy of no carts for select stores change in the future?
We are not sure but will continue to evaluate how carts might work in smaller parking lots.