Policies

Terms of Use

Update 03/05/2024

Agreement Between User and Heinen’s, Inc. (“Heinen’s”, “Company” or “we”)

The Heinen’s Website (https://www.heinens.com/) is comprised of various Web pages operated by on the Company’s domain (collectively, the “Website”).

The Heinen’s Website is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the Heinen’s Website constitutes your agreement to all such terms, conditions, and notices.

Modification of These Terms of Use

Heinen’s reserves the right to change the terms, conditions, and notices under which the Website is offered, including but not limited to the changes associated with the use of the Heinen’s Website. Your continued use of the Website following the posting of revised Terms of Use means that you accept and agree to the changes.

Links to Third Party Sites

The Website may contain links to other Websites (“Linked Sites”). The Linked Sites are not under the control of Heinen’s and Heinen’s is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Heinen’s is not responsible for webcasting or any other form of transmission received from any Linked Site. Heinen’s is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Heinen’s of the site or any association with its operators.

The Website may provide certain features, including social media features, that enable you to:

(i) Link from your own or certain third-party websites to certain content on this Website;

(ii) Send emails or other communications with certain content, or links to certain content, on this Website; or

(iii) Cause limited portions of content on this Website to be displayed or appear to be displayed on your own or certain third-party websites.

You may use these features solely as they are provided by us and otherwise in accordance with any additional terms and conditions we provide with respect to such features. Subject to the foregoing, you must not:

(i) Establish a link from any website that is not owned by you;

(ii) Cause the Website or portions of it to be displayed on, or appear to be displayed by, any other site, for example, framing, deep linking, or in-line linking; (or)

(iii) Otherwise take any action with respect to the materials on this Website that is inconsistent with any other provision of these Terms of Use.

The website from which you are linking, or on which you make certain content accessible, must comply in all respects with these Terms of Use.

You agree to cooperate with us in causing any unauthorized framing or linking immediately to stop. We reserve the right to withdraw linking permission without notice.

We may disable all or any social media features and any links at any time without notice in our discretion.

No Unlawful or Prohibited Use

As a condition of your use of the Website, you warrant to Heinen’s that you will not use the Website for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use the Website in any manner which could damage, disable, overburden, or impair the Website or interfere with any other party’s use and enjoyment of the Website, nor shall you introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Website. You may not use the Website for the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information, or otherwise. You may not transmit, or procure the sending of, any advertising or promotional material without our prior written consent, including any “junk mail,” “chain letter,” “spam,” or any other similar solicitation. You may not impersonate or attempt to impersonate the Company, a Company employee, another user, or any other person or entity (including, without limitation, by using email addresses or screen names associated with any of the foregoing).

Use of Communication Services

The Website may contain bulletin board services, chat areas, comment sections, news groups, forums, communities, personal web pages, surveys, calendars, and/or other message or communication facilities (collectively, “Communication Services”) designed to enable you to communicate with the public at large or with a group (such communications, “User Communication”); you agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service. By way of example, and not as a limitation, you agree that when using a Communication Service, you will not:

(i) Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others.

(ii) Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information.

(iii) Upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents.

(iv) Upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer.

(v) Advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages.

(vi) Conduct or forward surveys, contests, pyramid schemes or chain letters.

(vii) Download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner

(viii) Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded.

(ix) Restrict or inhibit any other user from using and enjoying the Communication Services.

(x) Violate any code of conduct or other guidelines which may be applicable for any particular Communication Service.

(xi) Harvest or otherwise collect information about others, including e-mail addresses, without their consent.

(xii) Violate any applicable laws or regulations.

Heinen’s has no obligation to monitor the Communication Services. However, Heinen’s reserves the right to review materials posted to a Communication Service and to remove any materials on its sole discretion. Heinen’s reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever.

Heinen’s reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in our sole discretion.

Always use caution when giving out any personally identifying information about yourself or your children in any Communication Service. Heinen’s does not control or endorse the content, messages or information found in any Communication Service and, therefore, Heinen’s specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service.

Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you download the materials.

Materials Provided to Heinen’s or Posted at Any Heinen’s Website

Heinen’s does not claim ownership of the User Communications (including feedback and suggestions). However, by posting, uploading, inputting, providing or submitting your User Communications you are granting Heinen’s, its affiliated companies and necessary sublicensees a worldwide, royalty free, fully paid, perpetual, non-revocable, sublicenseable license to use your User Communication in connection with the operation of their Internet businesses including, without limitation, the rights to:

(i) Copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your User Communication; and

(ii) To publish your name in connection with your User Communication.

No compensation will be paid with respect to the use of your User Communication, as provided herein. Heinen’s is under no obligation to post or use any User Communication you may provide and may remove any User Communication at any time in our sole discretion.

By posting, uploading, inputting, providing or submitting your User Communication you warrant and represent that you own or otherwise control all of the rights to your User Communication as described in this section including, without limitation, the right to grant the above license and all the rights necessary for you to provide, post, upload, input or submit the Submissions.

LIABILITY DISCLAIMER

THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE WEBSITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. HEINEN’S AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE WEBSITE AT ANY TIME. ADVICE RECEIVED VIA THE WEBSITE SHOULD NOT BE RELIED UPON FOR PERSONAL, MEDICAL, LEGAL OR FINANCIAL DECISIONS AND YOU SHOULD CONSULT AN APPROPRIATE PROFESSIONAL FOR SPECIFIC ADVICE TAILORED TO YOUR SITUATION.

HEINEN’S AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE WEBSITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED “AS IS” WITHOUT WARRANTY OR CONDITION OF ANY KIND. HEINEN’S AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL HEINEN’S AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE WEBSITE, WITH THE DELAY OR INABILITY TO USE THE WEBSITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE WEBSITE, OR OTHERWISE ARISING OUT OF THE USE OF THE WEBSITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF HEINEN’S OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE WEBSITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE WEBSITE.

Termination/Access Restriction

Heinen’s reserves the right, in its sole discretion, to terminate your access to the Website and the related services or any portion thereof at any time, without notice.

Title

For products you purchase through online platform, custody transfers at the time of product transfer, regardless of pickup vehicle, to you as the customer. Any issues arising from delivery product can be directed to Heinen’s for review by contacting your local store, or customerrelations@heinens.com.

General

To the maximum extent permitted by law, this agreement is governed by the laws of the State of Ohio, U.S.A. and you hereby consent to the exclusive jurisdiction and venue of courts in Cuyahoga County, Ohio, U.S.A. in all disputes arising out of or relating to the use of the Website. Use of the Website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. You agree that no joint venture, partnership, employment, or agency relationship exists between you and Heinen’s as a result of this agreement or use of the Website. Our performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of our right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Website or information provided to or gathered by Heinen’s with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Heinen’s with respect to the Website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Heinen’s with respect to the Website. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish of the parties that this agreement and all related documents be drawn up in English.

Intellectual Property Rights

The Website and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by the Company, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. These Terms of Use permit you to use the Website for your personal, non-commercial use only. You must not access or use for any commercial purposes any part of the Website or any services or materials available through the Website.

The Company name, the Heinen’s logo, and all related names, logos, product and service names, designs, and slogans are trademarks of the Company or its affiliates or licensors. You must not use such marks without the prior written permission of Heinen’s. All other names, logos, product and service names, designs, and slogans on this Website are the trademarks of their respective owners.

Notices and Procedure for Making Claims of Copyright Infringement

Pursuant to Title 17, United States Code, Section 512(c)(2), notifications of claimed copyright infringement under United States copyright law should be sent to customerrelations@heinens.com. ALL INQUIRIES NOT RELEVANT TO THE PROCEDURE WILL RECEIVE NO RESPONSE.

Reliance on Information Posted

The information presented on or through the Website is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Website, or by anyone who may be informed of any of its contents.

Information About You and Your Visits to the Website

All information we collect on this Website is subject to our Privacy Policy. By using the Website, you consent to all actions taken by us with respect to your information in compliance with the Privacy Policy.

Your Comments and Concerns

All feedback, comments, requests for technical support, and other communications relating to the Website should be directed to: customerrelations@heinens.com.

Introduction

Update 04/10/2025

Heinen’s, Inc. (“Company” or “we”) respects your privacy and are committed to protecting it through our compliance with this policy.

This policy describes the types of information we may collect from you or that you may provide when you visit the website https://www.heinens.com/ (the “Website”), utilize the Heinen’s mobile app (the “App,” labeled as “Heinen’s,” “Heinen’s Online Grocery,” “Heinen’s Grocery Store,” or “Heinen’s, Inc.”), utilize the Tasteful Rewards® Retail Loyalty Card ( the “Loyalty Card”) or have discussions, in-person or via telephone, with any Heinen’s team members ( “Direct Conversations” and  collectively with all other components, the “Tasteful Rewards Program”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect:

• On this Website and all other Websites residing on the same domain.
• On the Heinen’s App.
• In emails, surveys, text messages, and other electronic messages between you and this Website.
• Through our Retail Loyalty Card (Tasteful Rewards®).
• In the process of conducting a transaction.
• Through information provided on non-electronic surveys, forms, and sign-up sheets in our stores or sponsored events.
• Through Direct Conversations.

It does not apply to information collected by us through any other means, including:

• On any other website processing information for the Company;
• On any website operated by a third party; or
• Any third party including through any application or content (including advertising) that may link to or be accessible from or on the Website.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use the Tasteful Rewards Program. By accessing or using the Tasteful Rewards Program, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of the Tasteful Rewards Program after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates. The most current date of changes will be noted as part of the policy.

Children Under the Age of 18

The Tasteful Rewards Program is not intended for children under 18 years of age. No one under age 18 may provide any personal information to the Tasteful Rewards Program. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this Website, App, or Tasteful Rewards® Loyalty Card or through any of its features, register on the Website, App, or Tasteful Rewards® Loyalty Card, make any purchases through the Tasteful Rewards Program, use any of the interactive or public comment features of the Website or App, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at customerrelations@heinens.com or 1-855-475-2300 Ext 2337.

Information We Collect About You and How We Collect It

We collect several types of information from and about users of the Tasteful Rewards Program, including information:

• By which you may be personally identified, such as name, postal address, e-mail address, telephone number or any other identifier by which you may be contacted online or offline (“personal information”);
• That is used for payment, such as Credit card and other similar financial information;
• That is about you but individually does not identify you, such as product preferences, purchasing patterns, shopping locations, or transaction histories; and/or
• About your internet connection, the equipment you use to access the Website or App, and usage details.

We collect this information:

• Directly from you when you provide it to us, including via in-store purchases.
• Automatically as you navigate through the Website. Information collected automatically may include usage details, IP addresses, and information collected through cookies, publisher provided identifiers, web beacons, and other tracking technologies.
• From third parties, for example, our business partners

Information You Provide to Us 

The information we collect on or through the Tasteful Rewards Program may include:

• Information that you provide by filling in forms on the Tasteful Rewards Program. This includes information provided at the time of registering to use the Website or App, subscribing to our service, posting material, or requesting further services. We may also ask you for information when you enter a contest or promotion sponsored by us, when you report a problem with the Website or App, or when you enter to win a contest.
• The Loyalty Card registration forms, and information provided verbally to a Heinen’s associate in the process of registering for a Loyalty Card at our Customer Service Desk.
• Information you provide by filling in forms or surveys at in-store events, paper surveys with contact information, customer feedback forms, and product requests.
• Information based on your purchases such as your “favorite products” that can be created on the Website or App.
• Records and copies of your correspondence (including email addresses) if you contact us, including Direct Conversations.
• Your responses to surveys that we might ask you to complete for research purposes.
• Details of transactions you carry out through the Tasteful Rewards Program and of the fulfillment and delivery of your orders, including orders placed online for delivery. You may be required to provide payment information before placing an order through the Website or App.
• Your search queries on the Website or App.

You also may provide information to be published or displayed (hereinafter, “posted”) on public areas of the Website or App or transmitted to other users of the Website or App or to third parties (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. Although we limit access to certain pages, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website or App with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

Details of transactions you carry out through the Website or App to fulfill curbside, catering and delivery orders may be transmitted to third parties to support the fulfillment of that order.

The deletion of browser history or clearance of cookies does not remove or delete information that we have already collected.

Information We Collect Through Automatic Data Collection Technologies 

As you navigate through and interact with the Website and App, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• Details of your visits to the Website or App, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website and App.
• Information about your computer and internet connection, including your IP address, operating system, device, and browser type.

The information we collect automatically does not include personal information. This helps us improve the Website and App and to deliver a better and more personalized service, including by enabling us to:

• Estimate our audience size and usage patterns.
• Store information about your preferences, allowing us to customize the Website and App according to your individual interests.
• Speed up your searches.
• Recognize you when you return to the Website and App.

The technologies we use for this automatic data collection may include:

• Cookies (or browser cookies). A cookie is a small file stored in your browser or otherwise saved to your computer or mobile device. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of the Website or App. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to the Website or App. We also use what are referred to as session cookies, which make it easier for you to navigate our site. A session ID cookie expires when you close your browser.
• Flash Cookies. Certain features of the Website or App may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on the Website or App. Flash cookies are not managed by the same browser settings as are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, see Choices About How We Use and Disclose Your Information.
• Publisher Provided Identifiers. PPIDs are unique, encrypted identifiers assigned to someone signed into the Website or App across devices. PPIDs are randomized and do not include personal information.
• Web Beacons. Pages of our Website or App may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or and for other related website statistics (for example, recording the popularity of certain Website or App content and verifying system and server integrity).

We do not collect personal information automatically, but we may tie this information to personal information about you that we collect from other sources, or you provide to us.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

• To present the Tasteful Rewards Program and its contents to you.
• To provide you with information, products, or services that you request from us.
• To fulfill any other purpose for which you provide it.
• To provide you with notices about your account.
• To carry out our obligations and enforce our rights arising from any contracts entered between you and us, including for billing and collection.
• To notify you about changes to the Tasteful Rewards Program or any products or services we offer or provide through it.
• To allow you to participate in interactive features on the Website or App.
• In any other way we may describe when you provide the information.
• For any other purpose with your consent.

We may also use your information to contact you about our goods and services that may be of interest to you. We maintain three separate “Email Preferences” for tailored communications preferences sent to your provided email address:

• Reward Notification and Special Content: Personalized rewards, recipes and information tailored to your unique shopping preferences.
• Weekly Tasteful Rewards® Specials: Your weekly email featuring member-only savings and our weekly ad, including the best deals for you.
• Club Fx: Our free wellness program providing a weekly email with nutrition tips, exclusive product promotions and access to personalized nutrition concierge services.

Once you have registered to use the Website or App, you will be provided with access to a “My Account” section which will allow you to tailor our commercial communications to your preferences. To change your preferences simply click the login module on the top menu bar. Once you have signed in you will see each of the three Email Preferences to select from in the “My Account” section in your profile. If you do not want to receive commercial communications from us, please select your choices by using the check boxes available on that section.

We may use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect, or you provide as described in this privacy policy:

• To our subsidiaries and affiliates.
• To contractors, service providers, and other third parties we use to support our business.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding.
• To fulfill the purpose for which you provide it.
• For any other purpose disclosed by us when you provide the information.
• With your consent.

We may also disclose your personal information:

• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• To enforce or apply our terms of use [https://www.heinens.com/policies/] and other agreements, including for billing and collection purposes.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Heinen’s does not sell your personal information. We may sell some purchasing information to third parties to better understand shopping behavior and consumer trends, with an aim toward enhancing our customers’ experience.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

• Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. We do not currently collect or store any Flash cookies, but to the extent we begin using them in the future, you can manage your Flash cookie settings by visiting the Flash player settings page on Adobe’s website. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
• Promotional Offers from the Company. If you do not wish to have your email address/contact information used by the Company to promote our own products or services, you can opt-out by logging into the Website or App and adjusting your Email Preferences in the My Account section of your account profile by checking or unchecking the relevant boxes or by sending us an email stating your request to customerrelations@heinens.com. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions. This opt-out does not apply to information provided to the Company as a result of a product purchase, warranty registration, product issue, account service notification, product service experience or other necessary customer transactions.

We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website.

Accessing and Correcting Your Information

You can review and change your personal information by logging into the Website or App and visiting your account profile page.

You may also send us an email at customerrelations@heinens.com to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

If you delete your User Contributions from the Website or App, copies of your User Contributions may remain viewable in cached and archived pages or might have been copied or stored by other Website or App users. Proper access and use of information provided on the Website or App, including User Contributions, is governed by our terms of use [https://www.heinens.com/policies/].

Mobile Devices

Mobile Device Unique Identifier. When connecting to the Website or App via a service provider that uniquely identifies your mobile device, the Company may receive this identification and use it to offer extended services and/or functionality. Certain services may require our collection of your phone number, including notifications related to your online grocery orders or availability of product during the shopping of said order. We may associate that phone number to the mobile device identification information. However, we will not use that phone number or share your number for the use of telemarketing.

Physical Location. When you download our mobile applications, the Company obtains your consent to use the information for pinpointing technology such as GPS and cell tower information. We may use and store this information, in combination with other location-based information such as IP address, billing postal code provided by your carrier or registration location, to provide enhanced location-based services, serve location-targeted advertising, search results, and other content.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt that information using transport layer security (TLS). Once we received the data it is immediately re-encrypted prior to storage. By default, we do not retain personal credit card information; however, tokenized credit card information may be stored in partnership with our payment processor.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of the Website or App, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website like comment sections. The information you share in public areas may be viewed by any user of the Website or App.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to the Website or App. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website or App.

Changes to Our Privacy Policy

We reserve the right to amend this privacy notice at our discretion and at any time. It is our policy to post any changes we make to our privacy policy on the Website. If we make material changes to how we treat our users’ personal information, we will notify you by email to the email address specified in your account. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting the Website and this privacy policy to check for any changes. Your continued use of the Tasteful Rewards Program following the posting of changes constitutes your acceptance of such changes.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at: customerrelations@heinens.com or 1-855-475-2300 Ext 2337.

• Company Name or logo must be displayed on the coupon
• Barcode (UPC/GS1) must be visible so it can be scanned
• The expiration date must be visible
• Heinen’s accepts one coupon per item
• Heinen’s does not double or triple coupons

• Company name or logo must be displayed on the coupon
• The wording “Manufacturer’s Coupon” must be present on the front of the coupon
• Barcode (UPC/GS1) must be visible so it can be scanned
• The expiration date must be visible
• Internet coupons are only accepted up to $3.00
• We do not accept internet coupons for FREE products
• Photocopies and scanned coupons are not accepted
• We accept only one coupon per item but will accept up to two coupons on like products (example: if you purchase two bottles of detergent you may use one coupon per bottle). If a third is purchased, no internet coupon can be used, but a conventional paper manufacturers coupon can be used on the third item

Currently, Heinen’s does not accept coupons loaded onto a mobile device. (cell phones, smartphones, iPads, etc.)

• Rain checks will be issued at the Store Customer Service Desk only
• Heinen’s reserves the right to limit quantities when issuing rain checks
• Rain checks are valid for 30 days from issue date
• Rain checks are not issued or redeemable for online purchases.
• Rain checks will only be issued for items advertised as Tasteful Rewards Weekly Specials or in our Weekly Ad Circular.
• No rain checks allowed on alcohol, fresh seafood, prepared food, floral items, personalized promotions, on one-day sales, special sales and promotions or where otherwise noted by Heinen’s.

• Product availability may vary by location, and my not be available online.
• We reserve the right to limit quantities
• None sold to vendors
• Not responsible for typographical or photographic errors
• Ads are subject to Heinen’s Rain Check Policy

• Please contact your store of purchase for return information
• Alcohol purchases cannot be returned to any store

Heinen’s allows approved customers with a Tasteful Rewards™ account to write checks for purchases. To learn more and apply for check writing privileges, please visit the Customer Service Desk at your preferred Heinen’s location with a valid state issued ID.

Heinen’s does not permit solicitation anywhere on our properties.